Privacy Policy
Who We Are
ZANDRA is an online store offering craft tools and related products through zandraatelier.com.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, submit an inquiry, place an order, request customer service, or otherwise interact with us.
Information We Collect
Information You Provide
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number, if provided
- Billing and shipping addresses
- Account and login information
- Order and transaction information
- Product preferences
- Messages, inquiries, return requests, photographs, videos, or other information you send to us
Please do not send us payment passwords, complete card numbers, government identification documents, or other sensitive information unless we specifically request it for a lawful and necessary purpose.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type and operating system
- Pages viewed and actions taken on the website
- Referring website or source
- Approximate location derived from an IP address
- Cookie and session information
- Shopping cart, checkout, account login, and website security activity
Payment Information
Payments are processed by PayPal and the payment methods made available through PayPal Checkout.
We do not directly store complete credit or debit card numbers. PayPal and other payment providers may collect and process payment information, billing details, transaction identifiers, device information, and fraud-prevention information under their own privacy policies.
We encourage customers to review the privacy notices provided by the payment provider used at checkout.
How We Use Personal Information
We may use personal information to:
- Process, fulfill, and deliver orders
- Confirm payments and provide order updates
- Create and manage customer accounts
- Respond to questions, return requests, refund requests, and customer service inquiries
- Verify order details and shipping addresses
- Prevent fraud, unauthorized transactions, abuse, and security incidents
- Maintain website functionality, shopping carts, checkout, and account login
- Investigate delayed, lost, damaged, or disputed shipments
- Maintain business, accounting, tax, transaction, and legal records
- Enforce our Terms & Conditions and other policies
- Improve our website, products, and customer experience
- Comply with applicable legal, regulatory, payment-provider, and law-enforcement requirements
Cookies and Similar Technologies
Our website uses cookies and similar technologies that are necessary to:
- Keep products in your shopping cart
- Maintain account and login sessions
- Support checkout and payment processing
- Remember certain website preferences
- Prevent fraud and protect website security
- Maintain the technical operation of the website
Third-party services, including payment providers, may also place or access cookies when their features are displayed or used.
Analytics, advertising, or marketing cookies may be added only if related services are enabled. Where required by applicable law, we will provide an appropriate notice or request consent before using non-essential cookies.
You can control or delete cookies through your browser settings. Disabling essential cookies may prevent the shopping cart, account, checkout, or payment features from working correctly.
Do Not Track Signals
Some web browsers offer a “Do Not Track” or similar privacy signal.
Because there is currently no uniform industry standard for responding to all Do Not Track signals, our website is not presently configured to respond to every such signal automatically.
Third-party services used for payment, security, hosting, or other website functions may collect information about your activities over time and across different websites according to their own privacy practices.
We will review and implement legally required browser-based opt-out signals when they apply to our business and website practices.
How We Disclose Information
We may disclose personal information only when reasonably necessary for the purposes described in this policy.
Recipients may include:
- Website hosting and technical service providers
- Payment processors, including PayPal
- Shipping carriers and logistics providers
- Email and customer communication providers
- Fraud prevention and website security providers
- Accounting, legal, tax, insurance, and other professional advisers
- Government, regulatory, customs, law-enforcement, or judicial authorities when disclosure is legally required
- A successor or other relevant party in connection with a merger, sale, restructuring, or transfer of some or all of the business, subject to applicable law
Service providers are permitted to use personal information only as necessary to provide their services or as otherwise allowed by applicable law and their own privacy obligations.
Sale and Use of Personal Information
We do not sell personal information for money.
We do not knowingly disclose personal information for cross-context behavioral advertising unless that practice is clearly disclosed and any legally required choices are provided.
Sharing information with payment processors, shipping carriers, hosting providers, and other service providers for order fulfillment and website operation is not intended as a sale of personal information.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary to:
- Process and document orders
- Provide customer service
- Handle returns, refunds, disputes, and chargebacks
- Prevent fraud and protect website security
- Maintain required business, accounting, tax, customs, and legal records
- Comply with applicable laws and payment-provider requirements
Retention periods may vary depending on the type of information, the transaction, legal requirements, and whether a dispute or investigation remains open.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have the right to request:
- Access to certain personal information we maintain about you
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Information about how personal information is collected, used, or disclosed
- Withdrawal of consent where processing is based on consent
- Opt-out rights that may apply to the sale, sharing, targeted advertising, or certain profiling activities
To submit a privacy request, email us at support@zandraatelier.com.
Please include enough information for us to identify the relevant account or order. We may need to verify your identity before completing a request.
We may retain information when reasonably necessary for completed transactions, fraud prevention, tax and accounting obligations, legal claims, regulatory requirements, or other purposes permitted by law.
Where applicable law prohibits it, we will not discriminate against you for exercising a privacy right.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of internet transmission, electronic storage, or payment processing is completely secure. We cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and should contact us promptly if they believe their account or order information has been used without authorization.
International Data Processing
ZANDRA serves customers in the United States while using service providers and business operations that may be located in other countries or regions.
Personal information may therefore be transferred to, stored in, or processed in China, the United States, or other locations where our hosting, payment, logistics, email, security, or professional service providers operate.
Privacy and data-protection laws in these locations may differ from the laws where you live. Where required, we will take reasonable measures designed to protect transferred personal information.
Children’s Privacy
Our store and products are intended for adults aged 18 and over.
We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us at support@zandraatelier.com so that we can review and delete the information where appropriate.
Third-Party Websites and Services
Our website may contain links to, or features provided by, third-party websites and services.
We are not responsible for the privacy practices of third parties. Customers should review the privacy policies of PayPal, shipping carriers, and any other third-party service they choose to use.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, products, plugins, payment methods, service providers, data practices, or legal obligations change.
The updated version will be posted on this page, and the “Last updated” date will be revised. Material changes may also be communicated through the website or another appropriate method when required.
Contact Us
For privacy questions or requests, please contact us at:
Email: support@zandraatelier.com