Frequently Asked
Questions
Helpful information about ordering, handmade details, care and safe use.
Shipping
Where does ZANDRA ship?
ZANDRA currently serves customers in the United States. Available delivery options and estimated timing are shown at checkout.
How long does processing take?
Most pieces are prepared within 3–7 business days. Product-specific preparation details shown on the product page take priority.
Returns
Can I return an item?
Please review our Returns & Refunds policy for eligibility, time limits and instructions. Contact us before sending an item back.
Handmade Products
Will my piece look exactly like the photograph?
Each piece is finished by hand. Small differences in color, texture and placement are natural and make every item individual.
Materials
How should I care for my ZANDRA piece?
Keep handmade details dry, avoid prolonged heat and direct sunlight, and clean gently with a soft dry cloth. Product-specific care notes take priority.
Gift Packaging
Is gift packaging available?
Packaging options, when available, are shown on the product page or at checkout. You may contact us before ordering if your gift has a special deadline.
Craft Cutter Safety
How should I use a craft cutter?
For craft and journaling use only. Keep away from children. Handle carefully, store securely and follow all product instructions and local regulations.